cancellation


Please be aware that we do not refund hire deposits made unless we are at fault and need to cancel.

We offer full transfer no less than 56 days of your intended stay date if you cancel. We offer 50% up to 28 days prior to your stay, and less than 28 days we do not offer transfer of any funds. We would recommend that you take out independent holiday insurance yourselves if you have concerns about this.  If you need to change the date of your booking, the transfer does need to be for the same calendar year.

Please BACS your refundable security deposit bond for £500 for Mill End, and £1,000 total if booking additional units too,  into my client holding bank account no less than four weeks prior to your stay, which will be returned by cheque, no less than two weeks after your stay, should there be no damage to or miss-use of the property and/or noise complaints from neighbours. We usually move into the cottage behind the main house when we have big bookings, and if we are disturbed, it means our neighbours are too, which means champagne and flowers for them after your stay. We also need lead time for laundry to be returned from the contract cleaners.

By making this security deposit payment you accept the terms that

a) we employ cleaners for 20 hours to turn around and prepare the house for incoming guests – any hours work required over and above that for stripping beds, cleaning, sorting or re-cycling will be deducted from your security deposit at a rate of £20.00 per hour

b) we employ cleaners to get the house ready for incoming guests, not to clear up after outgoing guests

c) anything that needs repairing will be charged for at a rate of £20.00 per hour & invoices for materials added

d) expenses incurred due to damage or miss-use over and above the security deposit paid, will be billed for

Please remember that the house is self-catering and therefore we expect guests to empty all the bins and strip their own beds and put all sheets, bathmats and towels in the upper malt house in the spa. Please also clean kitchen surfaces and load and run dishwashers. Thank you!

Unfortunately this security deposit has arisen out of necessity, and is a precaution for us, the owners. Mill End is a large, very old property, sleeping a lot of guests and sadly has been prone to occasional miss-use by some guests.

It is very rare for us to keep any of the deposit- maybe once a year – but if significant damage, breakage over and above the odd plate or glass which we would expect, loss or noise nuisance occurs, we will retain the necessary monies for repair, replacement or peace offerings to neighbours.

NB –  the owners reserve the right to change or swap the exact accommodation from that which has been booked, depending on repair, up-keep and decoration necessity – but guests will always be offered the same as or more than they have reserved, not less.

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