Terms and conditions of Hire of Mill End & payment of damages bond

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Cancellation & Refund Policy Mill End

We do not offer refunds under any circumstances so suggest that you take out your own insurance to cover the 30% deposit payment, should your group size diminish or you need to cancel

Sorry - this is a long and boring document but is for the avoidance of doubt - please read it. It is on the bottom of every communication from our booking system so that you have ample opportunity to read it. 

You will have had to check the following box on our booking platform to proceed with your booking acknowledging that you agree- 

Enforce Terms and Conditions? Enable to show a mandatory checkbox indicating that the guest agrees with your terms and conditions

By making payment & hiring Mill End, which includes the security deposit payment, you accept our terms

Security Deposit and Additional Turnaround Fees

  1. Purpose of Deposit: The security bond is held against any damage, breakage, missing items, or excessive cleaning required after your stay.

  2. Turnaround and Delayed Changeover Charges: Guests are required to leave the property in a clean, tidy, and acceptable condition, and to check out by the stipulated time 12.00 noon on a Sunday, or 10.00am on a weekday. If your actions, negligence, or the condition in which you leave the property result in myself as owner, my husband as maintenance person, our housekeeping team, a builder, a gardener or waste disposal company spending additional time beyond our standard changeover window to prepare the house for subsequent guests, we reserve the right to deduct an additional work, travel and administration fee.

  3. Rates: This fee will be charged at an overtime rate of £50.00 per additional hour (or part thereof) of cleaning or maintenance required, up to the full value of the security bond.

  4. Consequential Losses: If a delayed checkout or the excessive state of the property prevents the next scheduled guests from checking in on time, you will be liable for any compensation or refunds we are legally required to provide to those incoming guests.

This clause is enforceable under consumer law -

  • Any deduction, if made, will reflect a genuine pre-estimate of our actual loss—meaning the actual cost of hiring extra help or paying ourselves & cleaners overtime.

  • The "Prominence" Rule: You will have agreed to this before booking by selecting the checkbox. By hiring the house and paying the refundable damages bond you agree to these terms.

  • Provide Evidence: If we make a deduction, we will supply you with proof. This includes photographs of how the property was left, and a receipt or timesheet from myself, my husband, maintenance person, gardener, builder, waste disposal company or staff cleaning team showing the exact extra hours worked, travel and petrol costs or hire of commercial cleaning items.  If replacement bedding, furniture, cookware or soft furnishings needs to be replaced, receipts will also be provided.

PLEASE BRING OWN BATH/BEACH TOWELS TO USE OUTSIDE AND FOR THE TUB.

Holding deposits are payable at 30% of the price at time of booking, and are non–refundable, in any circumstance. We require you to take out your own holiday insurance for this if you wish. If the booking cannot go ahead for what ever reason, we suggest that you take out insurance to cover this at time of booking.  We do not refund or give discounts if you have drop outs. 

Complaints - we will not or cannot enter into any discussion re complaints after you have left the property.

House keepers and cleaners are employed to prepare the house for incoming guests not clear up after outgoing guests.  It is a self-catering house, and as the name suggests, we request that guests clear up after themselves! Excessively poor  recycling or waste, requiring re-sorting for collection, will be charged for as will white bed linen or towels returned from contract cleaners unable to be re-used for future guests.  Contract cleaners always return separately bagged twice washed items to take out of circulation.  

Arrival details and key code are sent out once the balance and damages bond are received into the account.  

When you are at the house we respectfully ask that you don't use candles or smoke in the house - it is a 600 year old timber framed property! And for insurance reasons we prefer guests NOT to bring their own electrical portable appliances; please lock the house when going out during your stay (as we cannot be held responsible for missing items) and when departing please close windows and at night or when out (rain or forced entry).

We respectfully ask that you do not arrange for outside caterers to use our very well equipped kitchens and that you check with us for insurance purposes, if you hope to bring in any entertainers or therapists.

We request that you do not drink alcohol when in the tub (standard guidelines), and that you bring your own beach towels to use outside. Shower before entering the tub and please make sure that all body products and make up are removed from your skin. Please do not be tempted to put shampoo or soap products in the tub to create bubbles!  It means we have to empty and re-fill 3 times to get it out of the motor and pipes.  If it is a hot day, please drop the lid down when not in use to preserve heat but also to slow down the evaporation of chemicals keeping the water clean and safe for your use.

We respectfully ask you not to play any loud music in the house such that neighbours can hear or have speakers in the garden and we remind you that there is a hot tub curfew of 10.00pm and a garden curfew of 12.00 midnight.  We are in a village location and it is not fair to our very lovely neighbours.  We wish we had more land, but sadly we don't.  Conversely there are take aways and a late co-op a stone's throw away, often useful on a weekend away.

Arrival is after 5.00pm and departure by 12.00. (10.00 on weekdays). Earlier or later times can be arranged for £50.00 per hour.  Please email us direct to confirm that you have booked or requested that option. liz@millendmitcheldean.co.uk.

We have a resident Cat – it is a very old property in a rural location with a lush garden, and he helps keep the ‘small creature’ population at bay.  He has his own entrance into the private part of the house, with plenty of food and water and a cosy bed. We don't let him in the guest parts of the house and please make sure that he is not locked into the house or garden room at night as he cannot be excused the outcome should he be caught short in the night.

If you bring Dogs, please let us know in advance and do not let your dogs or children through the gate into the rockery behind the hot tub as this is the cat safe domain.. We ask that you do not let dogs onto furniture or into rooms with carpeted floors. If there is damage as a result of your dogs, we will retain funds from your bond as we sit fit – with photographic evidence.  We also charge a fee of £25.00 per dog to flea bomb after a stay. Hoovers are available in the cupboard under the red carpeted stairs.

Please remember that the house is self-catering and therefore we expect guests to empty all the bins and strip their own beds and put all sheets, bath-mats and towels in the upper malt house in the spa area, or the bath downstairs in the Jovial Colliers. Please also clean kitchen surfaces and load and run dishwashers. You don't have to stay to unload them. Thank you!


Most importantly - we hope that you enjoy everything that we have put in the house for your use and that you have a totally fabulous stay.

NB –  the owners reserve the right to change or swap the exact accommodation from that which has been booked, depending on repair, up-keep and decoration necessity – but guests will always be offered the same as or more than they have reserved, not less.

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